At Saqafah, we are committed to providing our customers with high-quality products and exceptional service. We understand that sometimes, despite our best efforts, you may need to request a refund. Here's how our refund policy works:

1. Eligibility for Refund:

- You are eligible for a refund if you have received a damaged or defective product.
- Refund requests must be made within [X] days of receiving the product.
- We do not offer refunds for products that are not in their original condition, are damaged due to misuse, or are returned after the specified timeframe.

2. Refund Process:

To request a refund, please contact our customer support team at saqafah.online@gmail.com with the following information:

- Your order number
- A clear photo or description of the issue with the product
- Your contact information

Our team will review your request and, if eligible, guide you through the return process.

3. Return and Exchange:

If your request is approved, we will provide you with instructions on returning the product to us. You will be responsible for shipping the item back to us. Once we receive and inspect the returned product, we will process your refund or offer an exchange, as per your preference.

4. Refund Timeline:

Refunds will be processed within [X] business days after we receive the returned product. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

5. Contact Us:

If you have any questions or concerns about our refund policy or need assistance with a refund request, please reach out to our customer support team at saqafah.online@gmail.com .

At Saqafah, your satisfaction is our priority, and we strive to resolve any issues promptly and fairly. We appreciate your trust in our brand and look forward to serving you with the utmost care and professionalism.